1. Introduction
This Privacy Policy explains how Econauturismo, Lda., trading as SeaEO-Tours, collects, uses, and protects your personal data when you visit our website https://seaeo-tours.pt, make a booking, or contact us.
We are committed to processing your personal information in compliance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and Portuguese Law No. 58/2019, ensuring transparency, security, and respect for your privacy.
By using our website or our services, you agree to this Privacy Policy.
2. Data Controller
Econauturismo, Lda.
Commercial Name: SeaEO-Tours
NIPC / VAT: PT514758473
Country of Registration: Portugal
Registered Address: Doca de Santo Amaro, Gate 3, Avenida Brasília, 1350-353 Lisbon, Portugal
Email: info@seaeo-tours.pt
Phone: +351 925 246 484
Data Protection Officer: Not applicable. For privacy matters, please contact us at the email above.
3. Personal Data We Collect
We collect only the data necessary to provide our services effectively and securely.
3.1 Data provided directly by you:
- When booking a tour: full name, email address, phone number, preferred language.
- When contacting us: full name, email address, phone number, and message contents.
3.2 Data collected automatically:
- Device type, operating system, browser type, pages visited, session duration, and approximate location (via Google Analytics).
- Cookies and IP address (anonymised for analytics).
3.3 From third parties:
- Payment details are processed securely by FareHarbor, Stripe, and PayPal; we do not store payment card data.
- CRM and booking management are handled partly through ClickUp, used only for customer service and internal communication.
We do not collect or process sensitive categories of data (e.g. health, biometrics, political opinions).
4. Purposes of Processing
Your personal data is collected and processed for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Managing bookings, payments, and invoices | Execution of a contract |
| Communicating with customers (confirmations, cancellations, updates) | Execution of a contract |
| Fulfilling legal and fiscal obligations | Legal obligation |
| Improving website usability and analysing anonymous traffic | Legitimate interest |
| Managing cookies and analytics tools | Consent |
We do not send marketing communications or newsletters unless you have explicitly subscribed to receive them.
5. Data Sharing and Transfers
We share your data only with trusted third-party service providers essential to our operations:
- FareHarbor – booking platform
- Stripe / PayPal – payment processing
- Google Analytics – anonymous website analytics
- ClickUp – customer quotes and voucher management system
These providers act as data processors under Article 28 of the GDPR and comply with EU data protection standards.
Where data may be transferred outside the European Economic Area (EEA), appropriate safeguards are used, including Standard Contractual Clauses and participation in the EU–US Data Privacy Framework (e.g. ClickUp and Stripe).
We do not sell, rent, or share your data with any third parties for marketing purposes.
6. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected:
| Type of Data | Retention Period |
|---|---|
| Booking and invoicing records | 5 years (legal obligation under Portuguese tax law) |
| Customer messages and contact form data | Up to 12 months after last communication |
| Google Analytics data | 12 months (anonymised) |
| Cookies | Up to 12 months (depending on type) |
After these periods, data is deleted or anonymised.
7. Your Rights
Under the GDPR, you have the following rights:
- Access: obtain a copy of your personal data.
- Rectification: correct any inaccurate or incomplete information.
- Erasure: request deletion of your data (“right to be forgotten”).
- Restriction: limit processing of your data in certain circumstances.
- Portability: receive your data in a structured, commonly used format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: withdraw consent at any time (e.g. for cookies).
To exercise any of these rights, please contact us at info@seaeo-tours.pt.
We will acknowledge your request within 48 hours and provide a complete response within 30 days.
If you believe your rights have been violated, you may file a complaint with the Comissão Nacional de Proteção de Dados (CNPD) – www.cnpd.pt.
8. Cookies and Tracking Technologies
Our website uses cookies to ensure proper functionality and improve user experience.
Types of cookies used:
- Essential cookies: required for site operation and security.
- Analytics cookies: collect anonymised information about site usage via Google Analytics.
You can manage your cookie preferences at any time through the cookie banner or your browser settings.
Google Analytics
We use Google Analytics (Google Ireland Ltd.) to understand how visitors use our site.
The information collected (such as anonymised IP address, browser type, and pages visited) is used solely for statistical purposes.
You can disable Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
For more information, please review:
A detailed Cookie Policy will be made available on a separate page.
9. Data Security
We adopt appropriate technical and organisational measures to protect personal data, including:
- Secure connections (SSL / HTTPS)
- Encrypted storage and payment processing
- Access restricted to authorised personnel only
- Compliance with industry standards (e.g. PCI DSS for Stripe, SOC 2 for ClickUp)
- Regular security audits and backups
Despite these measures, no online transmission or storage system is 100% secure; we therefore encourage users to take precautions when sharing personal data online.
10. Google Transparency and Compliance
In accordance with Google’s requirements for partners and advertisers:
- This Privacy Policy is accessible from every page of our website.
- Data collection via cookies and Google Analytics is clearly explained.
- Users have control over their consent and can opt out at any time.
- We comply with all Google Ads, Google Analytics, and Merchant Center data protection policies.
11. Contact for Data Protection
For all questions or requests related to this Privacy Policy, please contact:
Email: info@seaeo-tours.pt
We will respond within 48 hours and process all data requests within 30 days.
12. Languages and Applicable Law
This Privacy Policy is available in English, Portuguese, and French.
In case of discrepancies, the English version shall prevail.
This Policy is governed by Portuguese law and the GDPR.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The Privacy Policy was last updated on Oct 1, 2025. If there will be any update, amendment, or changes to our Privacy Policy then these will be posted on this page.