Cancellation and Refund Policy

1. Introduction

This Cancellation and Refund Policy describes the conditions under which customers may cancel or modify their booking with SeaEO-Tours, operated by Econauturismo, Lda. (RNAAT 589/2018), and the circumstances in which refunds or rescheduling options apply.

Our aim is to provide fair, transparent and flexible terms for all customers while ensuring operational safety and compliance with Portuguese law.

2. Booking Confirmation

A booking is confirmed only once full payment has been received.
Bookings can be made directly on our website (https://seaeo-tours.pt) or through authorised partners.

3. Customer Cancellations

Customers may cancel or reschedule their booking according to the following conditions:

3.1 Regular Tours

3.1.1 Cancellation

• Free cancellation is available up to 24 hours before the scheduled departure time.
• Cancellations made less than 24 hours before departure are non-refundable.
• No-shows (failure to appear at the meeting point on time) are not eligible for refunds.

To cancel, customers must contact us by email at info@seaeo-tours.pt
or phone +351 925 246 484 and know their booking reference.

3.1.2 Late arrivals

The vessel departs on time, with a maximum waiting tolerance of five (5) minutes. Late arrivals are treated as no-shows.

3.1.3 Partial cancellations

If a booking includes multiple participants and one or more cancel within the allowed timeframe, a partial refund may be issued for those participants only.

3.2 Private Rentals

3.2.1 Cancellation

• Free cancellation is available up to 72 hours before the scheduled departure time.
• Cancellations made less than 72 hours before departure are non-refundable.
• In case of no-show or no payment of the remaining amount due within the 72 hours prior the private activity, SeaEO Tours will charge 100% of the total amount payed.

To cancel, customers must contact us by email at info@seaeo-tours.pt
or phone +351 925 246 484.

3.2.2 Late arrivals

When clients arrive late this may compromise the activity, therefore we cannot compensate the minutes or hours of delay, especially in event that the boats are occupied after the rental. If the client does not show up for the event 1 hour before the end of the activity, we will consider it a no-show.

3.2.3 Partial cancellations

Not applied.

4. Rescheduling

Customers may request to reschedule their tour, subject to availability:

• Requests must be submitted at least 24 hours before the original departure time.
• If rescheduling is not possible, a voucher or refund may be offered at the company’s discretion.
• Rescheduled bookings are non-refundable thereafter.

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5. Cancellations by SeaEO-Tours

SeaEO-Tours reserves the right to cancel or modify a tour in the event of:

• Adverse weather or sea conditions that compromise safety,
• Mechanical or technical issues,
• Minimum passenger requirement not met,
• Force majeure events (e.g. strikes, port restrictions, natural events).

5.1 Compensation options

In such cases, customers may choose between:

• A full refund,
• Or a credit voucher of equal value, valid for 12 months from the original booking date.

SeaEO-Tours is not liable for additional costs (e.g. transport or accommodation) resulting from such cancellations.

6. Refund Process

Approved refunds are processed via the same payment method used at purchase, through FareHarbor, Stripe or authorised partners.

Refund timing:

• Typically within 5–10 business days, depending on the payment provider.
• Refunds are issued in euros (€); minor variations may occur due to currency conversion or bank fees, for which SeaEO-Tours is not responsible.

After these periods, data is deleted or anonymised.